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Thena platform
Thena platform

FAQs and troubleshooting guides to help you navigate and make the most of the Thena platform

19 articles

General troubleshooting

Common troubleshooting steps and solutions for Thena-related issues

2 articles

Why can’t I authorize Slack token via Preferences page?
Why wasn’t a message detected as a request?
How can I bulk close requests in Thena?
How can I update the name of an existing status in Thena?
Can I invite a Slack guest user to our Thena workspace?
How can I ungroup a request?
How can I use the ticket emoji to create a request in Thena?
FAQs about our AI Agent
Create manual requests
How to create a custom status?
How can I enable CSAT?
How can I merge similar requests in Thena?
What keyboard shortcuts are supported?
Where can I add account specific notes?
Is time tracking possible for tickets?
Can we have account-specific custom fields?
How to create a custom primary status?