Nitish Upadhyay
Last updated: 23 December 2024
To create a manual request in Thena, follow these steps:
Click the square-pen icon next to the search bar. This action opens a modal window for request creation.
Enter or select request details such as customer account name, requester, title and description.
Add request attributes such as assignee, status, urgency, and sentiment.
Set visibility: Use the Make private toggle to determine the request’s visibility.
After completing these fields, click on the Create button to create the request.
