How can I enable CSAT?

To enable Customer Satisfaction (CSAT) surveys for Thena requests, follow these steps:

1. In the Thena web app, navigate to Settings > CSAT

2. Under CSAT management, enable CSAT for Thena requests

3. Choose rating scale:

   • 2-Point Scale: Thumbs up (👍) for satisfaction or thumbs down (👎) for dissatisfaction.

   • 5-Point Scale: Rate on a scale from 1 to 5 using emojis.

This can also be set at an account level.