Why wasn’t a message detected as a request?

A message might not be detected as a request due to the following reasons:

1. The channel is not set up as a Customer channel or Internal helpdesk in Thena.

2. Thena is not added to the channel where the message was posted.

3. Automatic request detection might be turned off.

4. The message does not meet the detection criteria, such as not being an action statement or question from the customer.

If none of these apply, please reach out to Support for further assistance!