Help articles, FAQs, and troubleshooting for Zendesk-related queries

Why aren’t my new Zendesk forms showing in Thena?

How do I disable the escalate button for Zendesk tickets?

Can I disable follow-up Zendesk tickets for the same thread?

How can I disable the re-opening of solved Zendesk tickets?

Can I close a Zendesk ticket from Slack or Thena Web UI?