How do I add Thena to a private Slack channel?

There are two ways to add Thena to a private Slack channel:

1. Add Thena through the Integrations tab:

• Launch the private Slack channel where you want to add Thena.

• Click on the #channel-name (located at the top-left of the Slack app view).

• This will open the Channel Details pane. Go to Integrations -> Add an App.

• Search for and add Thena.

• A Slack ephemeral message will appear asking if you’d like to invite the bot. Select ‘Invite Them’.

• Mark the channel as a Customer Channel or Internal Helpdesk based on your use case.

2. Invite the Thena bot directly to the channel:

• Launch the private Slack channel.

• Type @Thena in the message field and send it.

• A Slack ephemeral message will appear asking if you’d like to invite the bot. Select ‘Invite Them’.

• Mark the channel as a Customer Channel or Internal Helpdesk based on your use case.

Note 1: If you have white-labeled the Thena bot with a different name, you will need to invite the bot using the white-labeled name.

Note 2: These same steps can also be followed to add Thena to a public Slack channel.