Advice and answers from the team

Broadcasts troubleshooting

Find answers related to creating broadcasts

API

API help and troubleshooting

Zendesk

Help articles, FAQs, and troubleshooting for Zendesk-related queries

Setup

FAQs on adding Thena to Slack channels and troubleshooting common issues with the Thena bot

Thena platform

FAQs and troubleshooting guides to help you navigate and make the most of the Thena platform

Customer Portal

Help articles, FAQs, and troubleshooting for Customer portal-related queries

What's Thena?

Security Policies and Certifications

Learn about how we protect your data and ensure your security at every step.

Analytics

MS Teams

Help articles, FAQs, and troubleshooting for MS Teams-related queries

Email

Help articles, FAQs, and troubleshooting for email-related queries

CRM

Help articles, FAQs, and troubleshooting for HubSpot CRM and Salesforce CRM-related queries

Salesforce cases

Help articles, FAQs, and troubleshooting for Salesforce cases-related queries

Data export

Admin Overview

Find answers to common questions about managing users and assigning roles in Thena.

Workflows

FAQs on optimizing and managing workflows with ease.