Victor Joseph
Last updated: 16 December 2024
You can change the fallback admin to another user by updating the admin in MS Teams. Before proceeding, ensure the new admin has a valid MS Teams license and has authenticated Thena to post as themselves in MS Teams. Also, just a heads up that you'd need Support's involvement once the below steps are done to update the admin our end as well.
Please follow the steps below to change the admin for MS Teams:
Login to Entra.
Go to 'Users' -> Select 'All Users'.
Search for the user who you want to be the new admin. Please ensure that the user is already an admin.
Select the new user (admin).
Hit 'Save'.
Once the above is complete, the new admin must allow themselves to post in MS Teams by following these steps:
Allow/Authenticate the New Admin in Thena to Post in MS Teams
You can use the prompt functionality in our web app to send a request to the new admin to authenticate themselves in Thena for posting in MS Teams.
Steps:
1. Log in to the web app.
2. Navigate to Setup.
3. Go to Microsoft Teams.
4. Click on Sync Users.
5. Click Prompt next to the admin user.
6. Have the admin user sign in/allow using the message they receive.
If the new admin doesn't have an account in Slack, have them sign in directly through this URL: https://bolt.thena.ai/v2/msteams-public/signin
The next step is to Obtain the User ID of the New Admin
1. Head to Entra.
2. Go to Users.
3. Select the new admin user.
4. Retrieve the user ID from the URL. It will appear after overview/userId/.
Example:
Important note: Once these steps are completed, please share the user ID and the email address of the new admin with Support so we could make the changes on our end.
